Astana's iKOMEK 2.0 platform processes over one million citizen requests in 2026

Astana’s digital service platform, iKOMEK 2.0, has reached a major milestone by processing over one million citizen requests since its launch. The system, introduced in January 2026, was designed to streamline interactions between residents and city services, making them faster and more efficient. The platform was built using modern architectural principles and flexible development frameworks. Its goal was to improve how quickly and effectively the city could respond to public concerns. Within just a few months of operation, iKOMEK 2.0 has already seen widespread use, with residents submitting requests on a range of issues.

Residents most frequently raised concerns about healthcare, public transport, utilities, and urban infrastructure. Other common topics included road infrastructure, education, sanitation, reference information, and public order. The system’s ability to handle such a high volume of requests has led to a noticeable increase in processing speed. Askar Taksimov, head of Astana’s City Monitoring and Rapid Response Center, has emphasised the importance of making resident-city interactions swift, convenient, and effective. The iKOMEK 2.0 team also expressed gratitude to residents for their trust and active participation in shaping the city’s development.

The success of iKOMEK 2.0 highlights its role in improving civic engagement and service delivery in Astana. With over one million requests processed in early 2026, the platform continues to demonstrate its efficiency in addressing the needs of residents across key areas of urban life.