Neu-Isenburg's Hopper service thrives with 20% passenger growth in 2025

Neu-Isenburg’s on-demand transit service, Hopper, saw strong growth in 2025. It carried 66,381 passengers, marking a nearly 20 percent rise from the previous year. The service also maintained high reliability and customer satisfaction throughout the period. Hopper achieved a 95.3 percent service availability rate, surpassing the district average. Vehicles arrived on time for over 95 percent of scheduled trips, and the average wait time for last-minute requests was just twelve minutes.

Demand peaked in autumn and winter, with November and December recording the highest passenger numbers. Nearly all rides—99 percent—were booked via the dedicated app, and over four in five requests were made spontaneously. Passengers consistently rated the service highly, giving it five stars in nine out of ten cases.

The average occupancy in Neu-Isenburg stood at 2.7 passengers per service hour, slightly below the regional average of 3.3. Hopper continues to focus on reducing private car use by optimising routes and integrating smoothly with conventional public transport. The service’s popularity and efficiency grew in 2025. Its high reliability, quick response times, and strong passenger feedback highlight its role in local transport. The system remains committed to improving mobility while supporting climate protection goals.