Hospitals crippled by week-long Social Health Authority system outage

Hospitals across the country are facing major disruptions to healthcare services. The issues stem from ongoing technical glitches in the Social Health Authority system. These problems have forced medical staff to switch to slower, manual methods for patient care. The downtime in the SHA system has lasted for nearly a week. As a result, healthcare facilities and the Digital Health Agency have had to abandon digital workflows. Staff are now relying on paper-based or manual processes to manage patient data and treatment authorisations.

A key issue is the delay in generating One-Time Passwords. These OTPs are essential for verifying patient identities and approving their treatment. Without them, hospitals are struggling to maintain normal service levels. The switch to manual processes has slowed service delivery significantly. Patient care is being delayed, raising concerns among healthcare providers. The situation remains unresolved as the technical problems continue.