Swiss public transport ticket system crashes, leaving passengers stranded mid-purchase

A technical fault has disrupted ticket purchases across Switzerland's public transport network since Monday morning. The issue has affected logins on key platforms, including the SwissPass website, SBB online shop, and SBB Mobile app. The problem began early on Monday, leaving many users unable to access their accounts. Those with Half-Fare Plus subscriptions found they could not use their credit balances to buy tickets. Despite the disruption, passengers can still purchase tickets as guests without logging in. Train staff have been briefed on the situation to help travellers during the outage. Tickets remain available at SBB travel centres and from ticket machines. Specialists are working to fix the fault, though no timeline for resolution has been given. SBB Infrastruktur, the division of Schweizerische Bundesbahnen (SBB) responsible for railway infrastructure, has confirmed the issue. The cause remains unclear, and the company has stated that no refunds will be issued for unused Half-Fare Plus funds affected by the disruption. The outage continues to impact digital ticketing services, but alternative purchase methods are still in place. Passengers are advised to use guest checkouts, travel centres, or ticket machines until the problem is resolved.