Tech Mahindra Launches AI-Powered Payment Tool for Telecom Operators

Tech Mahindra has unveiled a new AI-powered solution for telecom operators. Called Agentic Payment Assistance & Collections Optimization, the tool aims to streamline payment processes and boost revenue protection. The company describes it as a scalable, enterprise-ready system that blends automation with human oversight.

The solution automates key tasks like risk monitoring, payment arrangements, and follow-up communications. It replaces manual workflows with intelligent, agent-driven processes while keeping human control for compliance and customer engagement.

Built on AWS, the platform integrates with major billing and CRM systems. It uses Amazon Bedrock for AI functions, Amazon Connect for customer interactions, and AWS Step Functions to manage workflows. Operators can also access pre-built AI agents for faster deployment. Tech Mahindra has made the solution available through the AWS Marketplace. The company positions this launch as a step forward in agentic AI for telecoms, offering tools to improve efficiency and customer experience.

The new system combines AI automation with human supervision to handle payments and collections. Telecom operators can now deploy it directly from the AWS Marketplace. Tech Mahindra highlights its potential to reduce manual work while maintaining compliance and customer satisfaction.